Please note the following things before making a purchase on Willow and Wander.

Product Information

All designs include natural elements therefore the item/s that you receive may vary slight from the image shown. (but don't fret, this just makes them as unique as you are!)

We use gold plated sterling silver hooks and brass wire on our earrings and all necklace chains are brass (unless otherwise stated). All findings are lead and nickel free. Please check the product specifications for further information.

All designs come packed in a handmade jewellery box with a care card and stamped soft calico pouch.

Care Instructions

Do not spray perfume near your jewellery and avoid contact with makeup as these products will cause discolouration.

Any peice that contain brass will naturally darken over time. Should you wish to restore the brightness to your jewellery prepare a small dish of Coke and place your peice in the bowl and let sit for 30 seconds, remove and wash.

Store Policies

Shipping

Your purchase will be shipped within two working days of payment being received.

Orders are sent via Express Post within Australia and via registered post to all other countries. 

 As Willow and Wander is run out of a rural area delivery time may be up to 5 days within Australia and between 1 and 3 weeks for international shipping.

Once your order has been shipped you will receive an email with the tracking number of your parcel. 

Returns, Refunds and Exchange

If for any reason you are unhappy with your product please fill in a contact form with RETURN as your Subject and we will get in touch to resolve the issue within two working days. Please include the reason you are unhappy and the outcome you desire.

Faulty Items

Willow and Wander does offer Refund on faulty items. 

If you receive your item and it is damaged we will happily return your money to you, replace the item or give you a credit. 

If your item is damaged within two months of purchase we are happy to replace the item.

Willow and Wander does not refund shipping cost of any returned items.

Please email hello@willowandwander.com.au with any questions or more information.